Last updated: October 2026
These Terms of Service govern all contractual relationships between leopard.ki, operated by Martin Spieß, Prinz-Eugen-Straße 13/1, 74388 Talheim, Germany, and business customers using the Services leo.page and leo.live.
The Services are intended exclusively for business customers acting in a commercial capacity. Conflicting or additional terms of the customer shall not apply unless explicitly agreed in writing by leopard.ki.
leopard.ki provides AI product advice software for websites and online shops. leo.page guides visitors through structured questions, explains differences and leads them to a suitable product or a prepared inquiry. It can be embedded directly on the Customer’s website via iframe (at the top or at the side), provided as a standalone AI website under its own address, connected via a search field, or combined. leo.live is the analytics portal included in every package: it shows the questions visitors ask word for word but anonymously, and evaluates intent signals and decision barriers to support marketing and sales. The scope of services depends on the package booked (Starter, Business or Enterprise) as described on the website, in the order confirmation or in the individual offer. Service functionality may evolve as infrastructure and AI models improve.
The Services are available exclusively to businesses and professionals. By using the Services, the Customer confirms acting in a commercial capacity and having the authority to enter binding agreements on behalf of the organization represented.
The Services are provided on a subscription basis. Starter and Business subscriptions are billed monthly or annually, renew automatically and can be cancelled at any time with effect from the end of the current billing period. Enterprise is concluded as an annual contract; term, renewal and notice periods are governed by the individual contract. Access to the Services remains active until termination becomes effective.
For the Starter and Business packages, leopard.ki offers a free thirty-day trial. Unless cancelled before the end of the trial period, the trial automatically converts into a paid subscription of the selected package. No trial is offered for Enterprise; instead, leopard.ki provides a demo with the Customer’s products.
Fees are specified on the website, in the order confirmation, on the payment page or, for Enterprise, in the individual offer. Setup by leopard.ki is included in the Starter and Business packages. For Enterprise, development and integration work is invoiced separately in accordance with the individual offer. German and English are included in all packages; each additional language is charged a one-time fee of EUR 290. All prices are exclusive of statutory value-added tax. Payments are processed via third-party payment providers including Stripe. Failure to complete payment obligations may result in suspension or limitation of access to the Services.
The subscription price includes a monthly AI usage allowance corresponding to token consumption at the purchase prices of the respective AI infrastructure providers (net): up to EUR 50 for Starter and up to EUR 100 for Business. For Enterprise, the allowance is agreed individually. If the allowance is permanently exceeded, leopard.ki reserves the right to invoice the additional consumption separately at cost plus a handling fee, or to adjust the usage allowance within the existing subscription. Short-term peak loads are handled generously. Customers are informed in advance if an overrun is foreseeable.
Starter and Business can also be booked as annual plans. Annual plans are billed upfront for the respective annual period, are discounted compared to monthly billing (Starter 10 %, Business 20 %) and renew automatically unless cancelled prior to renewal. Enterprise is generally concluded as an annual contract (see section 4).
The Customer agrees to provide accurate setup information and ensure lawful use of the Services within their website environment and business processes. The Customer remains responsible for compliance with applicable data protection regulations, lawful collection of visitor data, and validation of AI-generated outputs before operational or commercial use. The Customer warrants that any materials provided do not violate applicable law or third-party rights.
The Customer shall not use the Services to generate unlawful content, conduct deceptive practices, distribute misinformation intentionally, process restricted categories of personal data without legal basis, reverse engineer system components, interfere with platform availability, or attempt unauthorized access to infrastructure components. Violation of these provisions may result in suspension or termination of access.
The Services rely on probabilistic artificial intelligence systems. Generated responses may contain inaccuracies, omissions, or unexpected interpretations. All outputs require human validation before use in operational or strategic decision-making contexts. leopard.ki does not guarantee correctness or completeness of generated responses.
leopard.ki aims to provide high platform availability. However, service continuity depends partially on third-party providers, in particular the hosting provider and the providers of the language models used. Temporary interruptions due to maintenance, updates, security measures, or third-party dependencies do not constitute service defects.
The Services are hosted in Germany on Microsoft Azure and use language models from leading providers. Text inputs are transmitted to the respective language model solely to generate responses; according to the providers, they are not stored permanently. Documents provided by the Customer are stored on servers in Germany. Details are set out in the Privacy Policy and the Data Processing Agreement.
leopard.ki processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws. Where leopard.ki processes personal data on behalf of the Customer, the parties conclude a Data Processing Agreement pursuant to Art. 28 GDPR. Customer data is processed exclusively for service delivery unless legal obligations require otherwise. Customers remain responsible for the lawful operation of their own websites and compliance with applicable privacy regulations. Details are set out in the Privacy Policy and the Data Processing Agreement.
All platform components remain the intellectual property of leopard.ki. The Customer receives a non-exclusive, non-transferable right to use the Services during the subscription period. Customer data remains the property of the Customer. Aggregated and anonymized usage insights may be used for system improvement purposes.
During the subscription period the Customer may embed leo.page within their website environment, access leo.live analytics dashboards, and evaluate structured visitor interaction insights generated by the platform. Usage rights expire upon termination of the subscription.
Both parties agree to treat confidential information received within the contractual relationship as strictly confidential unless disclosure is required by law. Confidential information includes technical documentation, analytics insights, methodologies, and business information exchanged during service delivery.
leopard.ki is liable without limitation only in cases of intent, gross negligence, or injury to life, body, or health. In cases of minor negligence, liability is limited to foreseeable damages typical for the contract. leopard.ki shall not be liable for indirect damages, lost profits, lost business opportunities, lost data, model inaccuracies, or interruptions caused by third-party infrastructure providers.
The Customer agrees not to use the Services in violation of European Union export control regulations, United States export regulations, or applicable international sanctions frameworks.
leopard.ki may suspend access to the Services if payment obligations are not fulfilled, misuse is detected, or legal risks arise. Starter and Business subscriptions can be cancelled at any time with effect from the end of the current billing period. Enterprise contracts can be terminated in accordance with the individual contract.
leopard.ki may modify or improve platform components where necessary to maintain performance, security, or compatibility with infrastructure providers. Core functionality will remain materially unchanged.
leopard.ki may reference customers as platform users unless the Customer objects in writing.
These Terms are governed by German law. The place of jurisdiction, where legally permissible, is Heilbronn, Germany.
If any provision of these Terms is invalid, the validity of the remaining provisions remains unaffected. Invalid provisions shall be replaced by provisions closest to their intended economic purpose.