FAQ

Frequently asked questions

Packages, integration, data and leo.live: the most important answers at a glance. Anything missing? Request your free preview or book a demo.

Packages and pricing

How does pricing work?

There are three packages: Starter for €590 per month, Business from €1,450 per month and Enterprise from €6,000 per month. German and English are included, each additional language costs a one-time €290. leo.live is part of every package.

Can we test it first?

Yes. Starter and Business include a 30-day free trial and can be cancelled anytime. Enterprise runs on an annual contract and starts with a demo.

What is included?

Branding with your colors, fonts and logo, integration of images, videos and PDFs, legal pages such as privacy policy and imprint, analytics via leo.live, optional CRM integration and continuous optimization.

Do I get a personal contact?

Yes. Every customer has a dedicated contact for onboarding, support and optimization.

Integration and setup

How is the advisor integrated into my website?

All options are included in every package: at the top of your page, at the side, as a standalone AI website (for example yourcompany.leo.ki) or via a search field. You can also link to it from a button or menu.

How quickly are we live?

We get in touch within three business days. Live in four weeks, provided your product data is clean.

How is our content prepared?

Our team reviews, curates and structures your content before it goes into the knowledge base of your advisor.

How do we update content?

You review your advisor, submit changes and give feedback. Our team implements the updates and checks their quality.

Which file formats are supported?

All common formats, including Word, PDF, images and video.

What data should we not provide?

No personal data such as names or email addresses, and no highly sensitive competitive information. Well-structured content speeds up the setup.

Data and privacy

Where is our data hosted?

Hosting in Germany on Microsoft Azure. Details are set out in our privacy policy and the data processing agreement.

What is sent to the language model?

Text inputs such as questions are sent to the language model to generate answers. For all models we use, these inputs are not stored permanently according to the provider.

Are our documents stored by the AI provider?

No. Your documents such as PDFs, texts, images and videos stay on our servers in Germany.

How is personal user data handled?

Contact details are only stored for legitimate purposes and are not passed on to the language model.

leo.live

What is leo.live?

The analytics portal behind your AI product advisor, included in every package. It shows recurring topics, knowledge gaps, buying signals and AI recommendations, based on real conversations.

How does leo.live handle data?

leo.live shows every question word for word, but anonymously: you see what was asked, not who asked it. Hosting in Germany. Details are set out in our privacy policy and the data processing agreement.

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Direct contact details

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Germany · Headquarters & Development
Prinz-Eugen-Straße 13/1, 74388 Talheim
+49 7133 96945-24
Switzerland · Sales & Consulting
Bühlweg 7, 3655 Sigriswil