Frequently Asked Questions

Question 1

What data is transmitted to OpenAI?

Accepted Answer

All text inputs (e.g. questions or requests) are sent to OpenAI to generate responses. This data is not stored permanently by OpenAI.

Question 2

Is our company data stored by OpenAI?

Accepted Answer

No. Your documents (PDFs, text files, images, videos, etc.) are never stored by OpenAI. All data is securely hosted on GDPR-compliant Microsoft Azure servers in Germany.

Question 3

How is our data processed?

Accepted Answer

Your data is manually reviewed, curated, and optimized by our team before being integrated into a structured AI knowledge base.

Question 4

How do I manage and update content?

Accepted Answer

You receive access to a management dashboard to review your AI agent, submit changes, and provide feedback. Updates are implemented and quality-checked by our team.

Question 5

What data should we avoid providing?

Accepted Answer

Do not include personal data (e.g. names, emails) or highly sensitive competitive information. Well-structured content speeds up setup.

Question 6

Which file formats are supported?

Accepted Answer

We support all common formats including Word, PDF, images, and video.

Question 7

How is personal user data handled?

Accepted Answer

User data (e.g. contact details) is stored only for legitimate purposes in a GDPR-compliant system and is never shared with OpenAI.

Question 8

How is data secured?

Accepted Answer

All data is protected with enterprise-grade security on Microsoft Azure and fully GDPR-compliant.

Question 9

How does pricing work?

Accepted Answer

One subscription includes all features. Start with a 30-day free trial. Monthly billing begins afterward. Cancel anytime.

Question 10

What happens after subscribing?

Accepted Answer

We contact you within 3 business days. Setup is typically completed within 14 days (or up to 3 weeks for complex projects).

Question 11

Can leo.page integrate with my website?

Accepted Answer

Yes. It can be integrated via link, button, or menu (e.g. yourcompany.leo.ki). iFrame is not supported.

Question 12

Do I get a personal contact?

Accepted Answer

Yes. Every customer has a dedicated human contact for support, onboarding, and optimization.

Question 13

How personalized is the experience?

Accepted Answer

Branding (colors, fonts, logos), Media integration (images, videos, PDFs), Legal compliance (privacy, imprint), Analytics (via leo.live), CRM integrations (optional), Continuous optimization.

Question 14

What additional features are included?

Accepted Answer

All data is encrypted and stored securely. We follow strict privacy protocols to protect your business and customer information.

Question 15

What is leo.live?

Accepted Answer

leo.live is a real-time customer intelligence platform that analyzes interactions on your AI-powered website. It reveals what your customers actually want, identifies decision barriers, and provides actionable recommendations based on real data — not assumptions.

Question 16

What insights does leo.live provide?

Accepted Answer

Real customer demand, Decision barriers, Revenue opportunities, Strategic recommendations

Question 17

Is leo.live GDPR-compliant?

Accepted Answer

Yes. All analytics are privacy-compliant and based on aggregated data.

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