What data is transmitted to OpenAI when using leopard.ki products?

All text inputs that users enter into the input field are transmitted to OpenAI for processing. These can include questions, inquiries, or instructions.

Are the information and data we provide as the basis for our KI-Agent, such as text files or PDFs, stored at OpenAI?

No, your company information, including text files, PDFs, and other documents, is not stored at OpenAI. This data remains on servers we rent in Germany and is not transferred to OpenAI.

Detailed Service Description and Process

Are the information and data we provide as the basis for our KI-Agent automatically processed?

The data you provide is individually reviewed and manually prepared by our staff. This process, which requires both business and technical expertise, is one of our key differentiators and a crucial component in adding value to your KI-Agent.

What should I keep in mind regarding this data?

You should absolutely avoid including names, addresses, phone numbers, or email addresses in the files. The same applies to all types of personal data. Naturally, you should also refrain from providing any information you wish to keep confidential and that should not be disclosed to competitors.

What types of files do you need: Word, PDF, JPEG...?

We process all conceivable file formats. Whether it’s Word, PDF, or other formats doesn’t matter. The file format of photos or videos is also irrelevant. However, the better your files are prepared, the faster we can process your project.

If the assistant asks for names, phone numbers, etc., where is this data stored?

The data entered by users into the input fields of the sales assistant is stored in accordance with GDPR standards for the purpose of contact initiation. It is not transmitted to OpenAI or used for any other purposes.

How do you generally handle my data, and how securely is it stored with you?

The data you provide us with is stored on Microsoft’s Azure cloud platform. The handling of your data complies with GDPR, just like with any other homepage or software provider. For more information, see here.

How exactly do I subscribe to a KI-Agent?

All our offered subscriptions can be booked online via this LINK.

When and how is the subscription, setup fee, and additional charges billed?

The subscription you book will be debited monthly on the booking date. All subscriptions can be canceled online at any time without providing a reason. The setup fee will be invoiced separately after setup and approval. Additional charges that may arise are the API usage fees from OpenAI. We will invoice these separately upon reaching EUR 100. (leo.1, leo.2: EUR 50 API usage fee already included in the subscription; leo.3 and leo.page: EUR 100 API usage fee already included in the subscription.)

What exactly does the EUR 1,200 setup fee include?

The setup fee covers all services necessary to implement your project, such as: domain setup, provision and setup of vector databases, categorization of your data, review of your data for unwanted content such as email addresses, phone numbers, etc., adaptation of our leo.x templates to your corporate identity, numerous tests and coordination with you, verification of data consistency through various questioning techniques, A/B tests, and final approval.

What happens next after I book a subscription?

After you book one of our subscriptions, we will contact you within a maximum of 2 business days via email and/or phone to discuss the next steps. Typically, we will first discuss the goals you aim to achieve with our product and which data, such as product descriptions, data sheets, etc., we can use for your assistant.

Can leo.1-3 or leo.page also be integrated into our existing homepage?

Yes, but only in the form of a link to the external URL of your KI-Agent, e.g., yourcompany.leopard-ki.com (leo.1, leo.2, leo.3). With the leo.page package, a custom subdomain (e.g., your homepage) can also be used. Embedding, for example via iframe, is not possible.

As a customer, do I have a personal (human) contact person, or do I need to address my questions to your AI?

In the service area, we rely on personal (human) contact persons because our product must be highly individualized. During the creation process, decisions are made about which data will be provided to the assistant—and thus later queryable by ChatGPT—and which will not. Such content must be evaluated and reviewed by an expert before it is stored or placed in the appropriate storage areas. Afterward, depending on the product you’ve booked, you can contact us via email or phone. (leo.1 and leo.2 - email; leo.3 and leo.page - phone + email)

Can I switch or upgrade a package I’ve chosen later?

Yes, you can switch between packages at any time. No additional setup fees will apply.